Return & Refund Policy – Zuffico

Last Updated: June 2026

Thank you for shopping with Zuffico. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

We accept returns within 7 days of receiving your order if:

• The item received is damaged or defective.

• The wrong item was delivered.

• The item is significantly different from its description.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging, tags, and accessories (if applicable).

• Proof of purchase or order number must be provided.

2. Non-Returnable Items

The following items cannot be returned:

• Used or damaged items caused by the customer.

• Items returned without original packaging.

• Personalized or customized products (if applicable).

• Clearance or sale items (unless damaged or defective).

3. Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed within 7–10 business days.

• The refund method will depend on the original payment method used for the purchase.

4. Exchange Policy

If you receive a damaged, defective, or incorrect item, we may offer a replacement or exchange subject to product availability.

5. Return Shipping

• If the return is due to our error (wrong, damaged, or defective product), Zuffico will cover the return shipping cost.

• For other approved returns, the customer may be responsible for return shipping charges.

6. Order Cancellation

Orders may be canceled before shipment. Once an order has been dispatched, it cannot be canceled and must follow the return process.

7. Contact Us

For return, refund, or exchange requests, please contact us:

Zuffico
📧 Email: thezuffico@gmail.com
📱 WhatsApp/Phone: +92 318 5488943

We are committed to resolving customer concerns fairly and promptly.

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